Harrison is an Assistant Professor of Marketing at the University of North Carolina, Greensboro having graduated with a PhD in Marketing from Florida State University.

Dr. Pugh’s research interests focus on marketing strategy, frontline services, and customer relationships. His research has examined the use of employee reprimands as a form of service recovery, lost customer reacquisition, and charitable giving using experimental methods as well as analysis of firm provided behavioral data. Harrison has more than 10 years of sales and management experience in both the hospitality and technology industries. He enjoys cooking, and has experience as a professional sushi chef.